
Kaitlyn works Monday through Friday, 9-5. Sitting at her desk on Friday afternoon, Kaitlyn glances at the clock. It is 4:30 pm. The end of the workweek is a mere 30 minutes away. Visions of a relaxing weekend begin to creep in. And then, the phone rings. A distraught coworker is calling to ask for a big favor. His kids are really sick, he feels there’s no way he’s going to be able to prepare for an upcoming meeting on Monday, and he’s wondering if Kaitlyn might be able to run it for him. She’s not up-to-date on the agenda, so it is going to take a fair amount of time to prepare. If she agrees to help out, she can kiss her weekend goodbye. And no, there isn’t any direct reward for running the meeting. A thank you, maybe. A complimentary latte, perhaps. But she shouldn’t expect a big bonus in her next check. Kaitlyn is simply being asked to step up to the plate, be a good sport, and take one for the team. Will she agree? How might her answer change if she knew, for sure, that she had another job lined up and was about to leave the organization? In the present article, I address these questions by first introducing the concept of organizational citizenship behaviors and then summarizing a series of recent studies my colleagues Dishan Kamdar, Denise Daniels, Jane George-Falvy and Blythe Duell and I conducted on this topic.